When staff try to place a hold in the staff client and the hold is prohibited by a hold policy based on the pickup location the message that displays reads ITEM_NOT_HOLDABLE.
This makes it sound like the item isn’t holdable under any condition. The message should say “item is not holdable at this pickup location” or something to that effect. Perhaps a new error, HOLD_POLICY_PROHIBITS_THIS_PICKUP_LOCATION could be added?
It is important that these messages be accurate as the confusion that result from an inaccurate message can lead to poor customer service and staff frustration.
https://bugs.launchpad.net/evergreen/+bug/2017306
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